Returns & Complaints

REFUNDS AND RETURNS FOR PURCHASED ITEMS FROM STOCK

Under the distance selling regulations, now (The Consumer Contracts Regulation), if you buy items online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This excludes any delivery charge. This will exclude special orders being manufactured in your choice of arrangment. Where products are returned we reserve the right to make a charge to cover the collection cost. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

FAULTY GOODS In the unlikely event your goods are faulty please contact Katie our After Sales Manager for assistance on 01189 581356.

DAMAGE must be reported within 24 hours.

This does not affect your statutory rights. 

RETURNS

What if i wish to cancel my order before delivery?

IN STOCK ORDERS

If, after having placed your order for goods that are in stock, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is telephone us on 0118 9581356

SPECIAL ORDERS

Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example - Made for you in 9 weeks) are at the discretion of Beadle Crome and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

We are unable to offer a refund or exchange on mattresses or any self-assembly furniture once assembly is part or fully completed.

COMPLAINTS

If you are not entirely satisfied with your purchase, please contact our Customer Services team on 0118 9581356 (Monday to Friday: 9am – 5.30pm). We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure.

To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Beadle Crome Interiors is a registered full member of the Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org or telephone 0845 653 2064.