Terms & Conditions

 

  1. THESE TERMS

These are the terms and conditions on which Beadle Crome Interiors supplies its products to you. Please read these terms carefully before you submit your order for products to Beadle Crome Interiors. These terms tell you who Beadle Crome Interiors are, how Beadle Crome Interiors will provide products to you, what to do if there is a problem and other important information.

  1. INFORMATION ABOUT BEADLE CROME INTERIORS AND HOW TO MAKE CONTACT.

Beadle Crome Interiors is a trading name of Beadle & Crome (Reading) Limited and is registered in England and Wales with company number 1044926 and registered office at 44/52 Oxford Road, Reading, RG1 7LA. The company registered VAT number is 614558732.

You can contact Beadle Crome Interiors by telephoning 0118 9581356 or by writing to: info@beadlecromeinteriors.co.uk or postal address above. When the words “writing” or “written” are used in these terms, this includes emails.

All terms of the contract between you and Beadle Crome Interiors are contained both within these terms and conditions, the relevant sales Order, the Privacy Policy and within any additional documentation, including but not limited to Care Sheets for products as indicated on your Sales Order provided to you. Any changes or requests you make must be in writing to Beadle Crome Interiors (this includes email to the address set out above.

 

  1. WHEN THE CONTRACT IS FORMED ONLINE

If you purchase one or more products from www.beadlecromeinteriors.co.uk (the “Website”), please ensure you read and check your Sales Order carefully before submitting it to Beadle Crome Interiors and making payment. All information you provide during the checkout process will form part of your Sales Order.
All products ordered on the Website will be required to pay the Total Price before it is accepted by Beadle Crome Interiors unless otherwise stated.
Beadle Crome Interiors will send you an acknowledgement of your Order to your email address but this does not mean Beadle Crome Interiors has accepted your Sales Order.
When Beadle Crome Interiors emails you to say your Sales Order has been accepted, then a contract has formed between you and Beadle Crome Interiors.
When the contract has been formed, you may only cancel in accordance with paragraphs 13 to 17 (inclusive).
Beadle Crome Interiors may contact you to say that your order is not accepted. This is typically for the following reasons:
i. the products are unavailable;
ii. Beadle Crome Interiors cannot authorise your payment; or
iii. there has been a mistake on the pricing or description of the products.
Beadle Crome Interiors will assign a number to your Sales Order and it will help if you can tell Beadle Crome Interiors the order number whenever you contact it about your Sales Order.

 

  1. WHEN THE CONTRACT IS FORMED IN STORE

If you purchase one or more products from Beadle Crome Interiors instore, please ensure you read and check your Sales Order carefully. All information you provide to Beadle Crome Interiors during the ordering process with your salesperson will form part of your Sales Order.
A contract forms between you and Beadle Crome Interiors when you agree the Sales Order in Beadle Crome Interiors store.

When the contract has been formed, you may only cancel in accordance with paragraphs 13 to 17 (inclusive).

Beadle Crome Interiors will assign a number to your Sales Order and it will help if you can tell Beadle Crome Interiors the Sales Order number whenever you contact it about your Sales Order.

  1. WHEN THE CONTRACT IS FORMED OVER THE TELEPHONE

If you place an order for one or more products from us over the telephone, we will send your Order (including any relevant information sheets) to you either by email or by post as requested by you.
Please ensure you read and check your Order carefully. All information you provide to Beadle Crome Interiors during the ordering process with your salesperson will form part of your Order.
If you receive your Order by email, please ensure you read and check the Order detail carefully.

A contract forms between you and Beadle Crome Interiors when we have received your Order by either return email or by post (as applicable).
When the contract has been formed, you may only cancel in accordance with paragraphs 13 to 17 (inclusive).
Beadle Crome Interiors will assign a number to your Order and it will help if you can tell Beadle Crome Interiors the Order number whenever you contact it about your Order.

  1. BEADLE CROME INTERIORS PRODUCTS

The images of the products on the Website and any colour swatches shown to you are for illustrative purposes only. Although Beadle Crome Interiors has made every effort to represent the colours accurately, it cannot guarantee that a device's display of the colours nor the swatches shown accurately reflect the colour of the products. Your products may vary slightly from those images.
Although Beadle Crome Interiors has made every effort to be as accurate as possible, because its products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on the Website, brochures or leaflets, have a 5% tolerance unless otherwise as set out in paragraph 11 below.
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the products:
i. are of satisfactory quality;
ii. are fit for the purpose you stated before submitting a Sales Order to Beadle Crome Interiors (or otherwise as generally implied from the product);
iii. match the description, sample or model on delivery (subject to this paragraph 6 and paragraph 12);  and

iv. are installed properly (if Beadle Crome Interiors installs any products).
 

Beadle Crome Interiors must provide you with products that comply with your legal rights.
Beadle Crome Interiors provides a 2-year guarantee on its products subject to you complying with the relevant Care Sheet for that product and using the product for the purpose set out by Beadle Crome Interiors. The guarantee does not cover normal wear and tear of the product.

  1. OWNERSHIP & STORAGE OF PRODUCTS

The ownership of the products remains with Beadle Crome Interiors until you have paid for the relevant product in full and cleared funds.
You are wholly responsible for the products once Beadle Crome Interiors (or one of its subcontractors) has unloaded the products to the Delivery Address set out in the Sales Order.
Beadle Crome Interiors may need to deliver the products in instalments and shall agree delivery dates for the instalments with you.
If you have not paid for a product in full (where it is not purchased on credit agreement terms) or taken Delivery of the product within 30 days of Beadle Crome Interiors Delivering or attempting to Deliver it, Beadle Crome Interiors will let you know if it intends to:
i. dispose of your product as it sees fit to recover its costs;
ii. cancel this contract; and
iii. Beadle Crome Interiors will refund you in accordance with paragraphs 13.d, 13.e and 13.f.
If you require Beadle Crome Interiors to store your product, you will be required to pay for your products in full at the date of the request and, after the first consecutive 30 days from the date of the request, you may be required to pay £35 per week relating to Beadle Crome Interiors storage of your products for you.
Beadle Crome Interiors will not arrange delivery for any products to any addresses outside of the UK.

  1. PAYMENT

Beadle Crome Interiors accepts all major credit and debit cards. Beadle Crome Interiors will not accept cash from you for amounts over £3000.
Beadle Crome Interiors may offer you credit agreement terms for payment of products; however this is subject to a strict authorisation procedure that must be carried out to allow Beadle Crome Interiors to determine whether it can offer you credit terms or not.
If an approved credit agreement is not in place, you must pay Beadle Crome Interiors a minimum deposit of 35% of the Total Price before Beadle Crome Interiors starts to perform its obligations under this contract.
If a credit agreement is approved and provided to you, you are required to pay a minimum deposit of 30% of the Total Price before Beadle Crome Interiors starts to perform its obligations under this contract.
If ordering products instore, Beadle Crome Interiors shall take payment details after you agree to proceed with your Sales Order.
If ordering products through the Website, follow the prompts for payment. Beadle Crome Interiors use a secure third-party payment provider that will collect and process your Price details and Beadle Crome Interiors will not have any access to any information you have provided to such payment provider. All payments by credit card or debit card need to be authorised by the relevant card issuer.


Beadle Crome Interiors will do all that it reasonably can to ensure that all of the information you give it when paying for the products is secure and all payments and payment details you provide will be managed by and processed in accordance with Beadle Crome Interiors  ‘Privacy Policy.
The balance of the Total Price must be paid before Beadle Crome Interiors deliver your products to the Delivery Address. This does not apply when payment of your Sales Order is subject to a credit agreement.

  1. YOUR PRIVACY AND PERSONAL INFORMATION

Beadle Crome Interiors’ Privacy Policy is available at https://www.beadlecrome interiors/privacy-policy.
Your privacy and personal information are important to Beadle Crome Interiors. Any personal information that you provide to Beadle Crome Interiors will be dealt with in line with the Privacy Policy, which explains what personal information is collected from you, how and why it is collected, stored, used and shared, your rights in relation to your personal information and how to contact Beadle Crome Interiors and supervisory authorities if you have a query or complaint about the use of your personal information.
Your name, address, contact details together with information of the Sales Order will be held on  database and will be used for Beadle Crome Interiors’ own marketing purposes in accordance with its Privacy Policy.
Your details will only be passed to those third parties that strictly need to know such details in order to provide you with the products and services offered to you under this contract.
Should you wish not to be contacted by Beadle Crome Interiors in the future or wish to be removed from its mailing list, please advise Beadle Crome Interiors at any time by emailing info@beadlecromeinteriors.co.uk

  1. DELIVERY & DAMAGE

It is your responsibility to check and ensure that the dimensions of all products in your Sales Order are suitable for their intended purpose and can be successfully and safely delivered into their desired location. This includes but is not limited to ensuring Beadle Crome Interiors has appropriate access to your property, removing any equipment or items from the desired location (including but not limited to electrical equipment) and ensuring the products will fit through doors and other access points, staircases and their intended locations. You are advised to remove any wall furniture or other items that may obstruct the access of products on route to the product’s desired locations.
Unless expressly prior agreed in writing, Beadle Crome Interiors will not remove or interfere with any doors, windows, electrical equipment (including but not limited to television receivers such as Sky) and other items or furniture; this is your responsibility if such action is required.
Beadle Crome Interiors will not be held responsible for any actions taken by an employee or subcontractor of Beadle Crome Interiors that you ask them to do at your property beyond installing or delivering your products (for example unplugging and plugging in television receivers). Any such requests that fall outside the scope of this contract and will be at your sole risk.
Beadle Crome Interiors will make every effort to fulfil all orders on the date agreed, or if no date has been specified, within a reasonable time from the Order Date as set out on your Sales Order. However, Beadle Crome Interiors will not be held responsible for delays in delivery caused by circumstances beyond its control. If this happens, Beadle Crome Interiors will contact you to let you know a revised delivery date as soon as reasonably possible.
Every effort will be made to deliver to you on the delivery dates notified to you but failure by Beadle Crome Interiors to deliver on a specific day or time will not render Beadle Crome Interiors liable for any damages or any other consequential loss and nor will you be able to cancel the contract as a result.
Beadle Crome Interiors do not at present offer deliveries at weekends.

 

Please inspect the products thoroughly upon receipt and sign the delivery acknowledgement to confirm that they have been received in good condition. If you do receive an item with damage or a fault, you must report this to Beadle Crome Interiors within 24 hours of delivery. Beadle Crome Interiors may arrange for an independent contractor to visit your home and assess the products for repair or replacement. If it is established normal tolerances have been exceeded or damage has been caused by you not complying with the relevant Care Sheet given to you on delivery, you may not be entitled to a refund and any refund or store credit offered will be at Beadle Crome Interiors sole discretion.
i. Any damage to your property caused by Beadle Crome Interiors delivery team must be reported to the team before they leave the Delivery Address. Beadle Crome Interiors accept no responsibility for any damage found after its delivery team departs.

  1. SPECIFICATION CHANGES, MATERIAL & COLOUR VARIANCE

‘Bespoke products’ are those products that are not ‘pre-made’ or in existence as a final product before you place a Sales Order with Beadle Crome Interiors, but those products made to the specification set out on your Sales Order after the Order Date.
In rare circumstances, Beadle Crome Interiors manufacturer may alter the specifications or design of a product with little notice to Beadle Crome Interiors. Should this occur, Beadle Crome Interiors will make every effort to notify you in writing as soon as possible.
Where any alterations to specification or design are fundamental to the style or nature of the product, you may cancel the contract for that product and any payments made to Beadle Crome Interiors for such product will be refunded to you.
You acknowledge and accept that variances in colour, shading, pile flattening on fabrics, stretching and natural markings on leather and colour variances in wood from any swatches or images may occur. This is due to the products being made from natural products and is outside Beadle Crome Interiors control. Please be aware that our upholstery is hand produced. There is variation between pieces. This is especially noticeable with moving parts such as reclining sofas and adjustable headrests. These soft upholstery parts when fitted together, may not have exact elignment. Provided you have been supplied with the correct style of finish as set out in your Order, you will not be able to receive a refund because the natural product varies in shade or pattern to the swatches or images you were shown before you submit a Sales Order to Beadle Crome Interiors.

It is normal for rugs to shed for some time following delivery. Please allow a size variance of +/-5% of the specifications provided to you for rugs.
Please allow a size variance of +/-5% of the specifications provided to you for handmade mattresses.
If you have any concerns or questions regarding these materials and variances, please speak with Beadle Crome Interiors prior to placing your order.
All additional care, maintenance or variance instructions for your products will be given to you in the form of a Care Sheet in the form of a separate document. These will either be noted on the Sales Order and given to you in person by Beadle Crome Interiors if purchasing instore or, of purchasing over the telephone or through the Website, sent to you by email.

  1. FITTING AND INSTALLATION

Beadle Crome Interiors has a team of experienced fitters. Should you choose to fit privately Beadle Crome Interiors advises that you examine the products thoroughly prior to fitting. If you find products to be faulty, you are politely reminded that your rights as a consumer may reduce if you choose to continue with fitting.
Any dissatisfaction with either fitting and/or damage to products by Beadle Crome Interiors fitters must be reported to the fitting team prior to them leaving the Delivery Address. No responsibility will be taken by Beadle Crome Interiors for any damage reported after the fitting team have left.
With all installed products, some adjustments may be required after time for settling. Beadle Crome Interiors fitters will return once at a later date, if required, to do this as a gesture of goodwill. Any further adjustments required after this secondary visit will be made at your additional cost unless a fitting fault (carried out by a Beadle Crome Interiors fitter) is evident.

  1. CANCELLATIONS FOR BESPOKE PRODUCTS

a. You have a “cooling off period” of 48 hours from time this contract is formed to change your mind and/or cancel the purchase of a bespoke product set out in your Sales Order with no liability to Beadle Crome Interiors. If this should happen, please contact Beadle Crome Interiors to cancel the bespoke product in the Sales Order. Any payment you have made to Beadle Crome Interiors for that bespoke product shall be refunded in full.

b. For any cancellations for bespoke products Beadle Crome Interiors receives from you after the initial 48-hour period but within 1 week of the contract being formed, you will incur a 10% cancellation fee in relation to the relevant bespoke product. Any monies owed by Beadle Crome Interiors to you after its deduction of the 10% cancellation fee will be refunded to you within 10 days of your notice to cancel.
c. After this 1-week period, you may cancel your purchase of a bespoke product in your Sales Order right up until 48 hours prior to the proposed delivery of the relevant bespoke product at a charge of 50% of that bespoke product value. Any monies owed by Beadle Crome Interiors to you after its deduction of the 50% cancellation fee will be refunded to you within 10 days of your notice to cancel.
d. If you send Beadle Crome Interiors notice that you want to cancel your purchase of a bespoke product in your Sales Order and there are less than 48 hours before your agreed delivery date or you send you notice after your bespoke products have been delivered, the Sales Order relating to such bespoke product will not be cancelled for such bespoke product and must be paid for by you in full.
e. If Beadle Crome Interiors have not received monies from you to the equivalent of the relevant cancellation fee, you will be liable to pay the balance of such cancellation fee to Beadle Crome Interiors before the bespoke product in your Sales Order is considered cancelled. You can make this payment either over the phone or by visiting Beadle Crome Interiors and please ensure you quote your Sales Order number.
d. If any monies paid to Beadle Crome Interiors to be refunded will be refunded in full using the same means of payment as you used for the initial transaction within 10 days of your notice to cancel subject to the terms set out in this paragraph 13.

  1. CANCELLATION FOR NON-BESPOKE PRODUCTS

You may cancel the Sales Order in respect of non-bespoke products within 14 days of delivery without giving any reason and, after receiving your notice to cancel, Beadle Crome Interiors shall refund you for any monies paid by you in relation to such product but not for delivery subject to paragraph below.
Any monies paid to Beadle Crome Interiors to be refunded will be refunded in full using the same means of payment as you used for the initial transaction within 10 days of your notice to cancel subject to the terms set out in this paragraph 14.
In order to get a refund under this paragraph 14, you must return the non-bespoke produce in pristine, boxed, re saleable condition.

  1. END OF THE CONTRACT

Once delivery of the Sales Order is complete, this contract will expire save for any guarantees provided to you and credit agreement terms (if applicable) in relation to the products any rights you may have under this contract past the date of delivery and in relation to any faults with the products as set out in paragraph 16 below. When this contract ends, it will not affect Beadle Crome Interiors right to receive any money which you owe to it under this contract.
If you have received a bespoke product and you wish to end the contract, Beadle Crome Interiors will collect the product at its own cost from the Delivery Address, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to Beadle Crome Interiors. The deadline is met if Beadle Crome Interiors receives your notice of cancellation before the period of 14 days has expired.
If you have received a non-bespoke product and you wish to end the contract you must return the product to Beadle Crome Interiors at your own cost without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to Beadle Crome Interiors. The deadline is met if you send back the products before the period of 14 days has expired. If Beadle Crome Interiors agrees, it may collect the products from the Delivery Address, however, you must pay Beadle Crome Interiors any reasonable costs it incurs relating to such collection.

  1. REFUNDS, RETURNS & POTENTIAL FAULTY ITEMS

Beadle Crome Interiors will only accept a return of a product when an obvious manufacturing fault has been reported to the delivery team on the date of delivery or, if it is not an obvious fault, within 30 days of delivery and once diagnosed as such by Beadle Crome Interiors. In these cases, you will be refunded in full for the faulty product once collection by Beadle Crome Interiors or return of the faulty items to Beadle Crome Interiors has taken place.
After 30 days of delivery, an alternative resolution will be offered such as a repair or replacement of the product.
For bespoke products, your personal choice, opinion, comfort and consumer error are not Beadle Crome Interiors faults and Beadle Crome Interiors will not accept returns of products after delivery under any of these circumstances.
Should you not be entirely happy with your bespoke product after delivery or simply change your mind after delivery and wish to return it but where no fault is found, Beadle Crome Interiors will try and offer alternate resolutions to you. This may include reselection or exchange of the product. This will be considered on a case by case basis by the Customer Support Manager. Under these circumstances, you will be liable for any reasonable costs incurred by Beadle Crome Interiors to come to a mutual resolution. Any monies refunded under these circumstances will be in the way of store credit only.
For reasons of hygiene, unless a manufacturing fault is found, Beadle Crome Interiors will not accept the return of any mattress delivered by you under any circumstances.

All store credit must be used within 12 months of issue before it expires.

Store credit may not be transferred from you to another person.

  1. CLEARANCE ITEMS

Clearance items are products made prior to the Sales Order that can be purchased from Beadle Crome Interiors and are reduced in price as they may be cancelled orders, customer returns or ex-display models. All clearance items are clearly marked as such and their reason for being a clearance item are displayed.
Clearance items may not be returned or replaced for any reason and Beadle Crome Interiors shall not be held liable for any issue highlighted to you in the clearance sheet for that clearance product.
Any new fault that develops after delivery will be considered under Beadle Crome Interiors 2-year guarantee and the appropriate repair may be offered to you at no further cost to yourself.

  1. STATUTORY RIGHTS & COMPLAINTS

Nothing within this contract shall be deemed to limit or restrict your statutory rights which will supersede any terms to the contrary set out in this contract.
Beadle Crome Interiors will try to resolve any disagreements with you quickly and efficiently. In the unlikely event that you and Beadle Crome Interiors are unable to reach a satisfactory resolution or if you are unhappy with how Beadle Crome Interiors has dealt with the complaint, you are within your rights to take legal action against Beadle Crome Interiors.
Any complaint regarding your shopping experience with Beadle Crome Interiors is to be put in writing to the attention of the Customer Support Manager.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.

       19. LIMIT ON BEADLE CROME INTERIORS RESPONSIBILITY TO YOU
 

Except for any legal responsibility that Beadle Crome Interiors cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, Beadle Crome Interiors is not legally responsible for:

i. losses that:
1. were not foreseeable to you and Beadle Crome Interiors when the contract was formed; or
2. that were not caused by any breach on Beadle Crome Interiors part; ii. business losses; and
iii. losses to non-consumers.
Beadle Crome Interiors limits the amount it owes you under this contract in respect of any claims you may have against Beadle Crome Interiors due to it breaching this contract, to 150% of the Sales Order to which the claim relates.
Any payments you owe Beadle Crome Interiors under this contract in respect of any claims Beadle Crome Interiors may have against you due to you breaching this contract (and in addition to the Total Payment under a Sales Order) will be limited to 150% of the Sales Order to which the claim relates.

RETURN / REFUND / EXCHANGE

Under the distance selling regulations, now (The Consumer Contracts Regulation), if you buy items online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This will exclude special orders to your specific measurements or made to order. If you require us to collect the goods we reserve the right to make a charge to cover collection costs. Please contact our After Sales Manager for assistance on 0118 9581356 or email deliveries@beadlecromeinteriors.co.uk

Beadle Crome Interiors is committed to selling only high-quality products, however we understand there may be a time when you may need to exchange or return an item purchased on line. If you change your mind, please return any item in its original condition within 14 days of receipt, with proof of purchase and we will exchange or refund it.

By original condition we mean:

  • The product can be resold at full price, is unused, in its original condition and with all original packaging and labels.
  • We are unable to refund or exchange products made to your specifications specifically for you unless faulty, not as described, fit for purpose or of poor quality.

To process a refund as efficiently as possible please have your receipt with Purchase Order reference. We will refund to the original payment including any standard delivery charges.


PRODUCTS WHICH CANNOT BE RETURNED

Unless faulty, not as described, fit for purpose or of poor quality, the following products will not be eligible for exchange or refund;

  • Clearance items
  • Products you purchased or received over 14 days ago
  • Products that have been opened or unsealed (other than to inspect)
  • Products you did not inspect at time of delivery, you now consider damaged
  • Products without original packaging (or same standard) and labels
  • Products or packaging in poor condition and are not re saleable
  • Products made specifically for you, to your specific specifications made to order
  • Products that have been modified, installed or altered in any way.
  • Products that cannot be returned for hygiene reasons: Mattresses, Mattress Toppers, Pillows, Mattress and Bedding protectors


 

DAMAGED ITEMS

Any damages must be advised immediately within 24 hours of delivery or collection.

This does not affect your statutory rights.

FAULTY GOODS

  • According to the nature of the issue, the resolution could range from a repair, a replacement or a refund in accordance with consumer rights and what is considered a fair remedy.
  • The evidential mechanism for this typically involves, when possible, the customer providing videos or photos demonstrating the issue, before a Beadle Crome service technician or a third party independent technician visiting the consumers’ property and inspecting the nature of the issue. Where possible, a first visit repair will be attempted, and a report will be returned to Beadle Crome’s service department who will then identify the most appropriate resolution or next steps.
  • This is a practical method to resolve issues quickly and fairly, with no further remedial work or communication required. At this stage Beadle Crome will typically communicate with customers to explain that the service issue is resolved.
  • Should the Beadle Crome Customer Service department feel unable to resolve an issue, it will be typically referred to a senior manager as a final confirmation that we have treated the customer fairly.
  • Should both parties fail to agree a mutually acceptable resolution and neither party feels that they should concede, Beadle Crome Interiors will recommend that consumers consult The Furniture and Home Improvement Ombudsman and if necessary, The Financial Conduct Authority.
  • Every attempt will be made by Beadle Crome Interiors to resolve the issue fairly and as practically as possible.